LifeWay Programs (“we,” “our,” or “us”) is a Christian faith-based 501(c)(3) nonprofit dedicated to providing free therapeutic, wellness, and social service support to individuals and families in need. We are committed to protecting the privacy and personal information of those we serve, support, and communicate with. This Privacy Policy outlines how we collect, use, store, and protect your information.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and mailing address.
- Communication Preferences: Your opt-in/opt-out preferences for emails, SMS messages, or calls.
- Service-Related Information: Information you voluntarily provide when requesting support or participating in our programs (e.g., demographic info, health-related needs, faith-based preferences).
- Technical Data: IP address, browser type, and usage data when visiting our website.
2. How We Use Your Information
We use your information solely for mission-aligned purposes, including:
- Providing you with therapeutic, wellness, and social services
- Responding to inquiries and requests for assistance
- Sending program updates, newsletters, and service announcements
- Conducting impact assessments and improving our offerings
- Complying with legal obligations and safeguarding our community
We do not sell, trade, or rent your personal information.
3. Text Messaging and Email Communications
By providing your mobile number or email address, you consent to receive messages from LifeWay Programs and/or Smart Solutions related to our services and outreach.
- Opt-Out: You may opt out of SMS by replying “STOP” and unsubscribe from emails using the provided link.
- Message/Data Rates: Standard carrier message and data rates may apply.
4. How We Protect Your Information
We implement appropriate security measures to safeguard your data, including encryption, firewalls, and secure data access controls. Only authorized personnel have access to personal information for approved purposes.
5. Third-Party Service Providers
We may use trusted third-party services (e.g., SMS platforms, cloud storage, analytics) to support our operations. These providers are bound by confidentiality and data protection agreements.
6. Children’s Privacy
We are committed to protecting the privacy of children. We do not knowingly collect information from children under 13 without verifiable parental or guardian consent.
7. Your Rights and Choices
You have the right to:
- Request access to or correction of your personal information
- Withdraw consent for communications
- Request deletion of your data (subject to applicable law and service considerations)
To exercise your rights, email us at [Insert Contact Email].
8. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on our website with a revised effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at: https://lifewayprograms.org/contact/